Privacy Policy

1. Introduction

mobicharg ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile services, website, and related services.

2. Information We Collect

We may collect personal information that can identify you, including:

• Contact information (name, email address, phone number, physical address)
• Identification documents (Emirates ID, passport copy)
• Payment information (credit card details, billing address)
• Device information (IP address, browser type, mobile device identifiers)
• Usage data (call logs, data consumption, visited websites)
• Location information (approximate location based on IP or cell tower)

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing your applications and transactions
• Communicating with you about your account
• Network security and fraud prevention
• Improving and personalizing our services
• Complying with legal obligations under UAE law

4. Data Sharing and Disclosure

We may share your personal information in the following situations:

• With service providers who assist in our business operations
• With government authorities as required by UAE law
• With business partners for services you've requested
• During business transfers (merger, acquisition, or sale)
• With your explicit consent

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements as mandated by the UAE Telecommunications Regulatory Authority (TRA).

6. Your Data Protection Rights

Under UAE data protection laws, you have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Withdraw consent at any time

7. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: [email protected]
Phone: +971 4 395 8888
Address: Data Protection Office, mobicharg, Jumeirah Lake Towers - Dubai - United Arab Emirates